Privacy Statement
Effective Date: Oct 2022

1. Introduction

At Optimum Roofing (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us through our website, communications, service requests, or during our roofing-services-relationship. This Privacy Statement explains what information we collect, how we use it, with whom we may share it, how we protect it, and your rights regarding your information.

2. Information We Collect

We may collect the following types of personal information:

Contact information (such as name, mailing address, email address, phone number) when you request quotes, services, or contact us.
Property information (such as address, property type, roof type, roof condition, photographs) relevant to our inspection, service or maintenance work.
Financial or billing information when you engage our services (such as payment method, invoicing details) – although we strive to keep sensitive payment data off-site or within trusted payment platforms.
Technical information when you visit our website (e.g., IP address, browser type, pages visited, referral/exit pages) via cookies or similar tracking technologies.
Communications data such as messages, emails, phone call recordings (if applicable) and your responses when you contact us for service or inquiries.

3. How We Use Your Information

We use your information for the following purposes:

To respond to your inquiries and provide roofing services (inspection, repair, replacement, maintenance).
To prepare quotes, invoices, scheduling, and customer support.
To maintain and improve our website and services, analyse website usage and customer behaviour, and personalise your experience.
To send you service-related notices or updates (e.g., scheduling changes, safety issues, warranty/maintenance reminders).
To comply with legal obligations, protect our rights, and detect/prevent fraud or misuse of our services.

4. How We Share Your Information

We will not sell your personal information. We may share your information in the following circumstances:

With service providers or contractors who perform work on our behalf (for example, subcontractors, material suppliers, payment processors). They will be bound by confidentiality or data-use limitations.
With legal or regulatory authorities when required by law, or to enforce our rights, protect our property or safety, or comply with subpoenas/court orders.
With new owners or business partners if we merge, sell, or reorganise our business — in which case we will require that the new entity follow this privacy policy or provide you notice of changes.
Aggregated or anonymised information (that doesn’t identify you individually) may be shared publicly or with third-parties for business analytics, marketing or reporting.

5. Cookies & Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to collect technical information about your browsing behaviour (e.g., pages visited, device/browser type, time of visit). This helps us understand how people use our site and to improve its functionality. You may disable cookies through your browser settings, though this may affect your ability to use certain features of the website.

6. Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. These include administrative, technical and physical safeguards (such as secured servers, encrypted transmissions, access controls). However, no method of transmission over the Internet or method of electronic storage is 100% secure; we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information as long as necessary to fulfil the purposes outlined in this Privacy Statement or as required by law, whichever is longer. When information is no longer needed, we will delete or securely archive it.

8. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including:

The right to access or receive a copy of your personal information we hold.
The right to request correction or deletion of your personal information.
The right to object to or restrict certain processing (e.g., direct marketing).
The right to withdraw your consent where we rely on consent for processing.
If you would like to exercise any of these rights, please contact us using the contact information below. We will respond in a timely manner.

9. Children’s Privacy

Our services are not directed to children under the age of 16 (or age required by local law). We do not knowingly collect personal information from children under that age. If you believe a child has provided us with information, please contact us and we will promptly delete it.

10. Changes to This Privacy Statement

We may update this Privacy Statement from time to time (for example, to reflect changes in our services or legal obligations). When we make material changes, we will revise the “Effective Date” at the top and post the updated version on our website. We encourage you to review this statement periodically.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Statement or our processing of your information, please contact us:
Optimum Roofing
Address: 15140 Flathead Rd., Apple Valley, CA 92307
Phone: (909) 488-1509
Email: optimumroofingservices@gmail.com

Privacy Statement Effective Date: Oct 2022